![]() We realize that others have experienced similar issues in the past and we are sorry for letting you down when you couldn’t complete your work onboard. ![]() With that being said, it’s disappointing to learn that you experienced difficulties with our WiFi service onboard multiple flights with us. We appreciate your bringing this concern to our attention and welcome the opportunity to respond to your concerns. Thank you for reaching out to us about your multiple WiFi experiences onboard our flights. I also sent an email to Southwest Customer Service (I'm really passionate about this!!), but I got the following "canned" or "templated" response: Please tell me I'm not alone in my frustration. PLEASE, Southwest, figure this out for your best customers - your frequent business travelers who cannot afford to be disconnected for hours during their busy work days! There's only so much you can do without connectivity.Īnd, if you continue to use the availability of WiFi as a perk for travelers (and a free perk for your best customers), please follow through and make it work and work properly. It's time to figure something out and correct the issue. While I appreciate that, this has been going on for MONTHS - from June or July at the very least. He said that Southwest is "changing vendors." I think the pilots tried to "reset it" (which the flight attendants told me "they don't like to do" -?), but it never functioned properly (occasionally it would connect and drop off after a minute or two).Īnd again, my flight from CMH to OAK (5 hours) just yesterday did not have functioning Wifi!! I was seated in the 2nd row and the pilot (or, perhaps the co-pilot) was lovely and took the time to talk to me about it. The return flight also did not have functioning WiFi from Newark back to Midway (a 2-hour flight). From Midway to Newark, I was completely disconnected. ![]() For example, two weeks ago, I flew from Ohio to Newark, NJ, and WiFi only worked from Columbus to Midway. ![]() I've been recently VERY frustrated with the dearth of functioning WiFi on my flights. I wonder if anyone is having the same issues that I am - I hit A-List Preferred status back in June (I think), so I fly Southwest quite a bit. I'm new to this community and I'm really glad I found it. ![]()
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